ORDER CARE & AFTER-SALES SUPPORT
Clear guidance if something isn’t right.
We want you to understand how to reach us if an order arrives damaged, defective or different from what you purchased. Please read the terms below and contact our team before sending any item back.
1. Report a damaged, defective or incorrect item
Contact us promptly after delivery at +91 92176 67932 or info@kaarigar.site. Include your order number, a short description of the issue and clear photographs of the item and its packaging. Please retain the packaging while we review the report.
2. Review and resolution
Our team will review the information and advise on the next steps. Where a return, replacement or refund is approved, we will explain the process and any applicable timeline. Please wait for written instructions before shipping anything back.
3. Change-of-mind requests
If you have changed your mind or selected a size or colour that does not suit your space, contact us to discuss your situation. Return eligibility depends on the condition of the item and the circumstances of the order; please do not assume a return is accepted until our team confirms it.
4. Customised products
Products made or modified to an agreed custom size, colour or specification may have different return eligibility. This will be discussed before the custom order is confirmed. This does not limit any rights you may have under applicable law if an item is defective or materially different from the agreed specification.
5. Refunds
If a refund is approved, we will confirm the amount and processing method. The time for funds to appear may depend on the payment provider or bank.
6. Cancellations and delivery concerns
If you need to cancel an order or update delivery details, contact us as soon as possible. Whether a change can be made depends on the order’s processing and dispatch status.
Contact us
Call or WhatsApp +91 92176 67932 or email info@kaarigar.site. We’ll guide you through the available next steps.
Store owner: please confirm this policy reflects your actual return, cancellation and refund process and review it for compliance with applicable consumer-protection requirements before launch.